01 / Enquiries
Enquiry & lead workflows
Capture enquiries, summarise them, route them to the right place and trigger the next step automatically.
AI automation for small businesses
Automate the repetitive.
Keep people in control.
I build practical AI automations that reduce repetitive admin, connect the tools you already use and help everyday work move faster.
No AI for the sake of AI. Start with the process that feels slow, manual or frustrating — then work out the simplest useful way to improve it.
Where AI can help
Less admin.
Better flow.
The biggest opportunities are usually hiding in the small tasks your team repeats every day.
02 / Follow-up
Email & follow-up automation
Draft or send follow-ups, reminders and updates based on what a customer or lead has actually done.
03 / CRM
CRM & admin automation
Create records, update fields, tag contacts and keep systems tidy without repetitive manual entry.
04 / Documents
Documents & data
Extract information from forms or files, summarise content and move the useful data into the right system.
05 / Reporting
Reports & summaries
Turn raw information into useful regular summaries, highlights and next actions without rebuilding reports by hand.
06 / Knowledge
Internal AI assistants
Help teams find answers across their own documents, procedures or knowledge without searching through folders manually.
Start small. Grow when it makes sense.
From quick wins
to smarter systems.
01 / Quick wins
Remove one repetitive task.
Start with something obvious: a manual follow-up, repeated data entry or a regular admin task that takes too much time.
02 / Connected workflows
Make your tools work together.
Connect forms, inboxes, CRMs, spreadsheets and other systems so information moves automatically between them.
03 / AI agents
Let workflows handle more.
For the right use cases, build more advanced flows that can interpret information, choose the next step and take action with clear human oversight.
The principle
Automate the repetitive.
Keep judgement, approvals and important decisions with people.
Good automation should make work easier without making the business harder to understand. I’ll always look for sensible controls, clear hand-offs and a straightforward way to see what the automation is doing.
How I work
Problem first.
Technology second.
01
Understand
Map the current process and identify where time is being lost or work is being repeated.
02
Simplify
Work out what genuinely needs automating and what should stay manual.
03
Build
Connect the right tools and create a practical workflow around the way your business actually operates.
04
Test
Check the edge cases, controls and hand-offs before relying on the automation day to day.
Got a repetitive task in mind?
Tell me what’s slowing you down.
You don’t need to know what tool or type of AI you need. Tell me what the process looks like today and we can explore whether there’s a sensible way to make it work better.
Start a conversation