Selected work
Practical digital work, built around real problems.
Two examples of how I approach small-business websites and AI automation — from the customer journey on the front end to what happens after an enquiry arrives.
Website design
From outdated to useful.
A small-business website redesign concept focused on clarity, mobile UX, trust, SEO foundations and a better route to enquiry.
Reliable repairs, without the hassle.
Clear service information, trust and an obvious next step.
Get a quote
AI automation
From enquiry to action — automatically.
A working enquiry workflow that captures leads, analyses what customers need and prepares personalised follow-up ready for human review.
Customer enquiry
AI analyses & summarises
Lead classified
Email draft prepared
Human review
The website creates the journey. Automation can improve what happens next.
That connection is the bigger idea behind the work: improve the customer experience in front of the business, then simplify the repetitive work happening behind it.